Dear Valued Customer,

With our continuous effort to develop our ACME datacentre to increase reliability, we are relocating the following server to our new datacentre at AIMS on the following date/time:-

Server IP: 202.75.39.190 / 202.75.39.142
Date: 2nd March 2010
Time: 08:00am

This process is transparent whereby your email settings remain unchanged. In other words, there will be no problem for users that are using domain name to access to our services as the records will be automatically updated from our end.

However, for users that currently uses the IP address to access to our email server or running an Exhange/MDaemon, kindly update the IP accordingly as shown below:-

Current IP:
202.75.39.190

New IP:
124.150.140.190

Current IP:
202.75.39.142

New IP:
124.150.140.142

This process would take approximately one hour thirty minutes of downtime and we hope that you would be enjoying our better network shortly.

To identify your current email server IP, please perform a ping in your desktop / notebook with the guidelines below:-

To ping in Windows (OS)
01. Go to 'Start' --> 'Run' --> then type in 'cmd' (without quotes)
02. At the command prompt, type in 'ping mail.domain.com' (without quotes)
03. Press Enter

To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name 'mail.domain.com' (without quotes)
03. Press Enter

Should you encounter any difficulty accessing your email accounts after the transfer, please do not hesitate to contact us at 603 - 2032 2263 or email us at support@webserver.com.my.

We are very sorry for such a short notice and we apologize for any inconvenience caused.

Thank you.

Yours sincerely,
Customer Care Division